Complaint Record
13 complaints about Travelio were published in 2026. The most frequent themes were Security deposit withheld or never returned, Customer service unresponsive at the decisive moment, Penalty interest and unexpected charges. Of these, 0 are recorded as resolved, and 0 were filed by property owners rather than tenants.
A consumer demands a refund on the grounds that the apartment unit differed significantly from the images it was advertised with, and additionally raises concerns about the handling of personal data. The most recent published Travelio complaint at the time of capture.
Read the original ↗Reviewer: "worst costumer service ever it takes 3 days to solve any problem."
Read the original ↗Reviewer states a booking was "cancelled unilaterally without confirming with us" only hours before arrival.
Read the original ↗A reviewer reports being denied a refund because of penalty charges on an electricity bill, claimed as a late payment that arose after the tenant had already moved out.
Read the original ↗Reviewer reports unexpected penalties and inflated bills, including interest charged at a stated "2% per day".
Read the original ↗Reviewer describes having to "fight with them for hours just to get our deposit back."
Read the original ↗Reviewer describes "cockroaches in every room" and "black mold growing in the corners", alongside non-functioning appliances and broken furniture.
Read the original ↗Reviewer: "they are keep on finding one after other unreasonable request and proofs for me to produce to get is back."
Read the original ↗Reviewer: "The second you pay for the place you can forget about any refund if problems arise," and reports that at check-out staff avoided confirming in writing that the apartment was in the same condition.
Read the original ↗Reviewer reports being told the deposit would be kept unless they paid for a full five-month booking, despite wanting to switch rooms.
Read the original ↗App-store reviewers report that Travelio declined to process a cash refund and offered a discount voucher in its place. Others describe waiting a full month for a deposit after checking out correctly.
Read the original ↗Consumers report deposits delayed or refused on the ground that the bank account named for the refund did not match the name on the booking — a condition raised only at the refund stage, and not applied when the same payment was accepted in the first place. A related account describes a refund refused because the person who booked and the guest who arrived were different people.
Read the original ↗A reviewer describes spending a month pursuing a refund while Travelio claimed items were missing — despite staff having signed off on the unit’s condition when they moved out.
Read the original ↗