Charges levied days or weeks after a guest has left and the unit has been re-let, for damage the guest disputes. Distinct from a deduction agreed at inspection: by the time the claim arrives the guest can no longer inspect the unit or rebut it.
Claim arrives after departure; no dated inspection at check-out; guest has no access to verify; amount deducted or invoiced unilaterally.
A reviewer reports being denied a refund because of penalty charges on an electricity bill, claimed as a late payment that arose after the tenant had already moved out.
Read the original ↗A reviewer describes spending a month pursuing a refund while Travelio claimed items were missing — despite staff having signed off on the unit’s condition when they moved out.
Read the original ↗The consumer checked out early from a unit at Tokyo Riverside Tower Dotonburi on 21 October 2025. Following Travelio’s own instructions they left the keys in the mailbox and documented it with photographs and video. Travelio staff stated the keys were not found and charged a Rp400,000 replacement fee against the deposit. This is the clearest documented case of a deduction applied against contemporaneous evidence the consumer already held.
Read the original ↗A follow-up letter from the same consumer acknowledging that Travelio resolved the mini-refrigerator charge. Published four days after the original complaint. Recorded here because a record that omits resolutions is not a record — and because the sequence is itself the finding: the charge was reversed after the complaint became public, not before.
Read the original ↗A guest is billed repair costs for damage to a mini-refrigerator which they state was not caused by them.
Read the original ↗A consumer thanks MediaKonsumen for mediating the resolution of an earlier Travelio complaint. Published two days after the post-charge letter above. The second documented instance of a dispute resolving only once it was published.
Read the original ↗A guest who stayed 11–13 October 2024 against a Rp300,000 deposit disputes post-checkout charges for furniture damage they say they did not cause.
Read the original ↗A dispute over property damage in which liability was, on the complainant’s account, never clearly assigned and responsibility was declined.
Read the original ↗A long-term tenant disputes charges for furniture damage which, on their account, existed before their tenancy began. The earliest documented instance of the post-charge pattern.
Read the original ↗The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalDeductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighEnquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →