Charges tenants report as disproportionate or not clearly disclosed at booking, including a published account of interest charged at a stated 2% per day.
Charge not present in the signed schedule; rate stated per day rather than per annum.
A reviewer reports being denied a refund because of penalty charges on an electricity bill, claimed as a late payment that arose after the tenant had already moved out.
Read the original ↗Reviewer reports unexpected penalties and inflated bills, including interest charged at a stated "2% per day".
Read the original ↗Reviewer reports being told the deposit would be kept unless they paid for a full five-month booking, despite wanting to switch rooms.
Read the original ↗Travelio publishes a formal response ("Tanggapan") to the unclear-charges complaint filed on 16 February 2024. Recorded because the response itself is the finding: the company engages publicly on this platform after a complaint is published, having not resolved it privately beforehand.
Read the original ↗A published complaint concerning charges the consumer states were not clearly explained or itemised.
Read the original ↗A consumer reports a five-million-rupiah down payment disappearing, deducted in full as penalty fees.
Read the original ↗The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalDeductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighEnquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →