2024-03-04 · MediaKonsumen
Travelio publishes a formal response ("Tanggapan") to the unclear-charges complaint filed on 16 February 2024. Recorded because the response itself is the finding: the company engages publicly on this platform after a complaint is published, having not resolved it privately beforehand.
A reviewer reports being denied a refund because of penalty charges on an electricity bill, claimed as a late payment that arose after the tenant had already moved out.
Read the original ↗Reviewer reports unexpected penalties and inflated bills, including interest charged at a stated "2% per day".
Read the original ↗Reviewer reports being told the deposit would be kept unless they paid for a full five-month booking, despite wanting to switch rooms.
Read the original ↗