Complaint Record
11 complaints about Travelio were published in 2024. The most frequent themes were Customer service unresponsive at the decisive moment, Property owners charged and stonewalled, Charges raised after check-out ("post charge"). Of these, 2 are recorded as resolved, and 3 were filed by property owners rather than tenants.
A published letter praising Travelio’s Instagram customer-service team as professional and helpful. Included because selective publication is how a documentation project loses its authority. Note the channel: the praised service came via a public social channel, not the in-app support queue where the disputes above stalled.
Read the original ↗A consumer thanks MediaKonsumen for mediating the resolution of an earlier Travelio complaint. Published two days after the post-charge letter above. The second documented instance of a dispute resolving only once it was published.
Read the original ↗A guest who stayed 11–13 October 2024 against a Rp300,000 deposit disputes post-checkout charges for furniture damage they say they did not cause.
Read the original ↗A property owner reports being charged for repairs to a managed unit where, on the owner’s account, neither they nor the unit were at fault.
Read the original ↗A complaint describing incompetent service delivery spanning several separate reservations, rather than a single booking going wrong.
Read the original ↗Travelio publishes a formal response ("Tanggapan") to the unclear-charges complaint filed on 16 February 2024. Recorded because the response itself is the finding: the company engages publicly on this platform after a complaint is published, having not resolved it privately beforehand.
Read the original ↗A consumer confirms their complaint was resolved by Travelio. The third documented resolution in this archive, and like the others it follows publication rather than a private support ticket.
Read the original ↗A published complaint concerning charges the consumer states were not clearly explained or itemised.
Read the original ↗A formal Travelio response to the owner-relations complaint of 31 January 2024, concerning dynamic pricing disputes.
Read the original ↗A property owner publicly requests an explanation and a resolution from Travelio’s owner-relations function, having not obtained one privately.
Read the original ↗A published complaint characterising Travelio’s service as very poor and unprofessional.
Read the original ↗