Owner relations criticised over water-bill refund verification
A property owner criticises Travelio’s owner-relations team as unprofessional in its handling of the verification of a water-bill refund.
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High
Property owners charged and stonewalled
A second group of complainants: the landlords whose units Travelio manages. Published letters describe repair costs charged to owners for damage owners say was not their fault, unverified water-bill refunds, rental agreements delivered without the owner’s signature, and owner-relations staff who answer only with standard procedure.
How to recognise it
Owner billed for damage they did not cause; portal responses slow or scripted; documentation missing signatures; no named case owner.
9 documented reports
Monthly tenancy provided without an owner-signed management agreement
A tenant reports that despite having paid, they were not given the rental management document (PSM) bearing the owner’s signature — leaving the tenancy without the documentation that would evidence its terms in a dispute.
Read the original ↗A property owner’s second published complaint
An owner publishes a second complaint about the management of multiple units — notable because it is a repeat filing: the first complaint did not resolve the matter.
Read the original ↗Unit repairs charged to the owner despite not being the owner’s fault
A property owner reports being charged for repairs to a managed unit where, on the owner’s account, neither they nor the unit were at fault.
Read the original ↗COMPANY RESPONSE — Travelio replies to the owner-relations complaint
A formal Travelio response to the owner-relations complaint of 31 January 2024, concerning dynamic pricing disputes.
Read the original ↗Owner requests explanation and resolution from owner relations
A property owner publicly requests an explanation and a resolution from Travelio’s owner-relations function, having not obtained one privately.
Read the original ↗Owner files complaint over cooperation and service discrepancies
A property owner complains to owner-relations management about discrepancies between the cooperation agreed and the service delivered.
Read the original ↗Owner unable to retrieve their own keys after ending the agreement
A property owner reports difficulty retrieving the keys to their own apartment after terminating the management agreement — the clearest documented case of exit friction on the owner side.
Read the original ↗Owner describes being trapped by unmet occupancy guarantees
A property owner describes feeling trapped in a cooperation agreement whose occupancy guarantees were not fulfilled. The earliest owner-side complaint in the archive.
Read the original ↗Related patterns
Critical
Security deposit withheld or never returned
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalUnilateral deductions for disputed 'damage'
Deductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighThe 'waiting for billing confirmation' stall
Enquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →