2023-06-02 · MediaKonsumen

Owner files complaint over cooperation and service discrepancies

A property owner complains to owner-relations management about discrepancies between the cooperation agreed and the service delivered.

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Related patterns

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Property owners charged and stonewalled

A second group of complainants: the landlords whose units Travelio manages. Published letters describe repair costs charged to owners for damage owners say was not their fault, unverified water-bill refunds, rental agreements delivered without the owner’s signature, and owner-relations staff who answer only with standard procedure.

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Similar records

2025-03-08 MediaKonsumen Reported in Jakarta

Owner relations criticised over water-bill refund verification

A property owner criticises Travelio’s owner-relations team as unprofessional in its handling of the verification of a water-bill refund.

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Property owners charged and stonewalled Customer service unresponsive at the decisive moment

2025-01-16 MediaKonsumen Reported in Jakarta

Monthly tenancy provided without an owner-signed management agreement

A tenant reports that despite having paid, they were not given the rental management document (PSM) bearing the owner’s signature — leaving the tenancy without the documentation that would evidence its terms in a dispute.

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Property owners charged and stonewalled

2025-01-15 MediaKonsumen Reported in Jakarta

A property owner’s second published complaint

An owner publishes a second complaint about the management of multiple units — notable because it is a repeat filing: the first complaint did not resolve the matter.

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Property owners charged and stonewalled Customer service unresponsive at the decisive moment

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