Successive new proof requirements before refund
Reviewer: "they are keep on finding one after other unreasonable request and proofs for me to produce to get is back."
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High
The 'waiting for billing confirmation' stall
Enquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
How to recognise it
Same holding reply repeated across weeks; no named contact at the building; no escalation path offered.
3 documented reports
Deposit return described as unsatisfactory
An annual-lease tenant checked out on 5 April 2023 and asked customer service for clarity on the deposit return. The complainant states the agreed term was a maximum of 14 working days after deduction of electricity and water, that 18 working days had passed without return, and that enquiries produced no answer or solution — only a repeated 'awaiting billing confirmation', despite building management issuing statements on the 5th of each month.
Read the original ↗Deposit return process described as unclear
An earlier published complaint on the same theme, establishing that the deposit-return pattern was already being documented publicly in 2021.
Read the original ↗Related patterns
Critical
Security deposit withheld or never returned
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalUnilateral deductions for disputed 'damage'
Deductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighRefund blocked over booking/bank name mismatch
Refunds refused or delayed because the bank account name differs from the booking account name — a condition tenants report was not made clear at the time of booking or payment.
1 documented reports →