Refunds refused or delayed because the bank account name differs from the booking account name — a condition tenants report was not made clear at the time of booking or payment.
Condition raised only at refund stage; no equivalent check applied when payment was taken.
Consumers report deposits delayed or refused on the ground that the bank account named for the refund did not match the name on the booking — a condition raised only at the refund stage, and not applied when the same payment was accepted in the first place. A related account describes a refund refused because the person who booked and the guest who arrived were different people.
Read the original ↗The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalDeductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighEnquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →