2023-04-22 · MediaKonsumen (Indonesian consumer letters publication)
An annual-lease tenant checked out on 5 April 2023 and asked customer service for clarity on the deposit return. The complainant states the agreed term was a maximum of 14 working days after deduction of electricity and water, that 18 working days had passed without return, and that enquiries produced no answer or solution — only a repeated 'awaiting billing confirmation', despite building management issuing statements on the 5th of each month.
Amount in dispute: Rp4.500.000
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → HighEnquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →A consumer demands a refund on the grounds that the apartment unit differed significantly from the images it was advertised with, and additionally raises concerns about the handling of personal data. The most recent published Travelio complaint at the time of capture.
Read the original ↗Reviewer describes having to "fight with them for hours just to get our deposit back."
Read the original ↗Reviewer: "they are keep on finding one after other unreasonable request and proofs for me to produce to get is back."
Read the original ↗