Support response times measured in days
Reviewer: "worst costumer service ever it takes 3 days to solve any problem."
Read the original ↗2026 · Trustpilot
A month spent contesting "missing items" despite staff sign-off at move-out
A month chasing a refund while they claimed items were missing — after their own staff signed off when I moved out.
A reviewer describes spending a month pursuing a refund while Travelio claimed items were missing — despite staff having signed off on the unit’s condition when they moved out.
Related patterns
Critical
Charges raised after check-out ("post charge")
Charges levied days or weeks after a guest has left and the unit has been re-let, for damage the guest disputes. Distinct from a deduction agreed at inspection: by the time the claim arrives the guest can no longer inspect the unit or rebut it.
9 documented reports → MediumCustomer service unresponsive at the decisive moment
Support described as slow or circular precisely when money is in dispute, including refusal to confirm in writing at check-out that a unit was returned in acceptable condition.
13 documented reports →Similar records
Refund refused over an electricity penalty raised after departure
A reviewer reports being denied a refund because of penalty charges on an electricity bill, claimed as a late payment that arose after the tenant had already moved out.
Read the original ↗Staff declined to confirm unit condition in writing at check-out
Reviewer: "The second you pay for the place you can forget about any refund if problems arise," and reports that at check-out staff avoided confirming in writing that the apartment was in the same condition.
Read the original ↗