Money owed returned as credit for future bookings with the same company rather than as cash to the account it came from — which is not a refund, and locks the complainant into transacting again.
Cash refund declined; discount voucher or booking credit offered instead; original payment method never re-credited.
App-store reviewers report that Travelio declined to process a cash refund and offered a discount voucher in its place. Others describe waiting a full month for a deposit after checking out correctly.
Read the original ↗The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalDeductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighEnquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →