Pests and mould reported in a delivered unit
Reviewer describes "cockroaches in every room" and "black mold growing in the corners", alongside non-functioning appliances and broken furniture.
Read the original ↗
High
Property condition on arrival
Reports of units delivered in a condition materially below the listing, including pest infestation, visible mould, and non-functioning appliances, with repairs reported as slow or unresolved.
How to recognise it
Condition differs from listing photographs; maintenance tickets logged but not closed.
3 documented reports
Poor service reported after booking a unit
A customer reports disappointment with service quality following an apartment booking.
Read the original ↗Unsatisfactory conditions and refund complications after a short stay
A guest reports both unsatisfactory unit conditions and complications obtaining a refund afterwards.
Read the original ↗Related patterns
Critical
Security deposit withheld or never returned
The most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports → CriticalUnilateral deductions for disputed 'damage'
Deductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → HighThe 'waiting for billing confirmation' stall
Enquiries answered with an indefinite 'awaiting the building's billing statement'. Complainants note building management typically issues statements on a fixed monthly date, making an open-ended delay hard to justify.
3 documented reports →