Support response times measured in days
Reviewer: "worst costumer service ever it takes 3 days to solve any problem."
Read the original ↗2023-06-07 · MediaKonsumen
Poor service reported after booking a unit
A customer reports disappointment with service quality following an apartment booking.
Related patterns
Medium
Customer service unresponsive at the decisive moment
Support described as slow or circular precisely when money is in dispute, including refusal to confirm in writing at check-out that a unit was returned in acceptable condition.
13 documented reports → HighProperty condition on arrival
Reports of units delivered in a condition materially below the listing, including pest infestation, visible mould, and non-functioning appliances, with repairs reported as slow or unresolved.
3 documented reports →Similar records
Pests and mould reported in a delivered unit
Reviewer describes "cockroaches in every room" and "black mold growing in the corners", alongside non-functioning appliances and broken furniture.
Read the original ↗Staff declined to confirm unit condition in writing at check-out
Reviewer: "The second you pay for the place you can forget about any refund if problems arise," and reports that at check-out staff avoided confirming in writing that the apartment was in the same condition.
Read the original ↗