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Questions

Will Travelio refund to a foreign bank account?

This is where foreign residents most often get stuck. Tenants report refunds blocked because the bank account named for the refund did not match the name on the booking — a condition raised only at the refund stage, and not applied when the same payment was accepted in the first place. One related account describes a refund refused because the person who booked and the guest who arrived were different people. Protect yourself at the moment you pay: document the payment route, keep the transfer receipt showing the account name, and ask in writing at booking which account the deposit will be returned to. Get the answer in the app chat, not on a call.

In their own words

Worst customer service ever — it takes 3 days to solve any problem.
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Cancelled unilaterally, without confirming with us — hours before we arrived.
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They refused my refund over an electricity penalty raised after I had already left.
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