Support response times measured in days
Reviewer: "worst costumer service ever it takes 3 days to solve any problem."
Read the original ↗2023-02-27 · MediaKonsumen
Rental experience: unempathetic support, faulty 'Extend' feature, and damage claims called fabricated
A published account describing customer service without empathy, a defective lease-extension feature, and damage claims the tenant characterises as invented (mengada-ada).
Related patterns
Medium
Customer service unresponsive at the decisive moment
Support described as slow or circular precisely when money is in dispute, including refusal to confirm in writing at check-out that a unit was returned in acceptable condition.
13 documented reports → CriticalUnilateral deductions for disputed 'damage'
Deductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports →Similar records
Staff declined to confirm unit condition in writing at check-out
Reviewer: "The second you pay for the place you can forget about any refund if problems arise," and reports that at check-out staff avoided confirming in writing that the apartment was in the same condition.
Read the original ↗A month spent contesting "missing items" despite staff sign-off at move-out
A reviewer describes spending a month pursuing a refund while Travelio claimed items were missing — despite staff having signed off on the unit’s condition when they moved out.
Read the original ↗