This is an independent consumer documentation project. It is not affiliated with, endorsed by, or connected to Travelio or PT Horizon Internusa Persada.
Travelio ReviewsIndependent Consumer Record

Questions

Travelio charged me after I moved out. Is that allowed?

They can raise a claim; what they cannot reasonably do is charge you for it without evidence you can test. Demand the itemisation: a dated photograph from before your tenancy, a dated photograph at check-out, and the supplier invoice. Documented cases include a guest billed for a mini-refrigerator repair they denied causing, furniture damage that pre-dated the tenancy, and an electricity penalty raised weeks after departure. One tenant spent a month contesting 'missing items' despite Travelio's own staff having signed off on the unit at move-out — which is exactly why that sign-off is worth insisting on before you hand back the keys.

In their own words

Worst customer service ever — it takes 3 days to solve any problem.
Trustpilot
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Cancelled unilaterally, without confirming with us — hours before we arrived.
Trustpilot
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They refused my refund over an electricity penalty raised after I had already left.
Trustpilot
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