Questions
Is Travelio safe to rent from?
Your rent buys a place to live; your deposit is the part at risk. The record shows 45 dated complaints across seven years concentrated on deposits withheld, deductions applied without agreement, and charges raised after you have gone. If you do rent, treat the deposit as money you may have to fight for: photograph and video every room with visible timestamps on move-in day, get the condition acknowledged in writing in the app chat, screenshot that chat immediately, and refuse to let check-out happen without a dated written statement that the unit was returned in acceptable condition. Those four steps are worth more than any argument afterwards.
In their own words
Worst customer service ever — it takes 3 days to solve any problem.
Cancelled unilaterally, without confirming with us — hours before we arrived.
They refused my refund over an electricity penalty raised after I had already left.
Related questions
Is Travelio a scam?
Many people who have rented through Travelio say yes. The public record: 45 dated complaints from 2019 to 2026, a Trustp…
How long does Travelio take to return a deposit?
Travelio's stated policy is 7 days after check-out for daily bookings, returned to the original payment account. Monthly…
Travelio has not returned my deposit. What do I do?
Move fast and move in writing. Screenshot the entire in-app chat before your access lapses — it ends with your tenancy. …
Can Travelio deduct from my deposit for wall stains or wear?
Normal wear and tear is not a chargeable deduction, and a deduction you did not agree to at inspection is not a deductio…