This is an independent consumer documentation project. It is not affiliated with, endorsed by, or connected to Travelio or PT Horizon Internusa Persada.
Travelio ReviewsIndependent Consumer Record

Questions

Is Travelio safe to rent from?

Your rent buys a place to live; your deposit is the part at risk. The record shows 45 dated complaints across seven years concentrated on deposits withheld, deductions applied without agreement, and charges raised after you have gone. If you do rent, treat the deposit as money you may have to fight for: photograph and video every room with visible timestamps on move-in day, get the condition acknowledged in writing in the app chat, screenshot that chat immediately, and refuse to let check-out happen without a dated written statement that the unit was returned in acceptable condition. Those four steps are worth more than any argument afterwards.

In their own words

Worst customer service ever — it takes 3 days to solve any problem.
Trustpilot
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Cancelled unilaterally, without confirming with us — hours before we arrived.
Trustpilot
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They refused my refund over an electricity penalty raised after I had already left.
Trustpilot
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