2023-05-17 · MediaKonsumen
The complainant reports the amount returned did not match the deposit paid, with deductions taken for water charges and for dirty walls. The deduction is described as applied unilaterally rather than agreed at inspection.
Deductions applied without prior notice or agreed evidence, for items tenants dispute as normal wear. A published Indonesian complaint documents a deduction justified as 'wall stains' (noda tembok).
7 documented reports → CriticalThe most frequently documented complaint. Tenants report that after check-out the deposit is not returned within the stated window, and that each enquiry produces a new prerequisite rather than a payment.
15 documented reports →A consumer demands a refund on the grounds that the apartment unit differed significantly from the images it was advertised with, and additionally raises concerns about the handling of personal data. The most recent published Travelio complaint at the time of capture.
Read the original ↗Reviewer describes having to "fight with them for hours just to get our deposit back."
Read the original ↗Reviewer: "they are keep on finding one after other unreasonable request and proofs for me to produce to get is back."
Read the original ↗