Questions
Travelio offered a voucher instead of my refund. Do I have to accept?
No. Money owed to you is money, not credit toward another booking with the same company. Reviewers report being offered discount vouchers in place of a cash refund — that is not a refund, and accepting it locks you into transacting with them again while extinguishing your claim. Reply in writing that you require the refund to the original payment method, cite the amount and the date it was due, and set a deadline. If they hold the position, that written exchange becomes useful evidence at BPSK, because it shows the money was acknowledged as owed and simply not paid in a form you could use.
In their own words
Worst customer service ever — it takes 3 days to solve any problem.
Cancelled unilaterally, without confirming with us — hours before we arrived.
They refused my refund over an electricity penalty raised after I had already left.
Related questions
Is Travelio a scam?
Many people who have rented through Travelio say yes. The public record: 45 dated complaints from 2019 to 2026, a Trustp…
How long does Travelio take to return a deposit?
Travelio's stated policy is 7 days after check-out for daily bookings, returned to the original payment account. Monthly…
Travelio has not returned my deposit. What do I do?
Move fast and move in writing. Screenshot the entire in-app chat before your access lapses — it ends with your tenancy. …
Can Travelio deduct from my deposit for wall stains or wear?
Normal wear and tear is not a chargeable deduction, and a deduction you did not agree to at inspection is not a deductio…